Effective Date: 1 January 2024
Last Updated: 1 May 2025
Applies to: UniqueServices, Sangli, Maharashtra
UniqueServices is committed to protecting your privacy. We collect only the information necessary to process your government document applications and never sell or share your data with third parties for marketing purposes.
1. Information We Collect
When you use our services, we may collect the following types of information:
- Identity information: Full name, date of birth, photograph
- Contact information: Mobile number, email address, residential address
- Government-issued documents: Aadhaar card, PAN card, existing passport, birth certificate, and other documents required for your specific service
- Payment information: Transaction reference numbers (we do not store card or bank details)
- Communication records: WhatsApp messages, emails, and call logs related to your case
2. How We Use Your Information
Your information is used exclusively to:
- Prepare, verify, and file your government document applications
- Communicate with you about your application status
- Comply with legal and regulatory requirements
- Respond to your queries and provide customer support
- Send service-related updates via WhatsApp or SMS
3. Information Sharing
We do not sell, rent, or trade your personal information. We share your data only in the following limited circumstances:
- Government portals: Your data is submitted to the relevant government departments (e.g., Passport Seva, NSDL, FSSAI) as part of your application
- Legal obligation: If required by law, court order, or regulatory authority
- With your consent: For any other purpose, only with your explicit written consent
4. Data Security
We take data security seriously and implement the following measures:
- All document copies are stored in password-protected systems
- Physical documents are kept in locked storage at our office
- Access to client data is restricted to the assigned case manager only
- We do not transmit documents over unsecured channels
5. Data Retention
We retain your personal data only for as long as necessary to complete your service and for a period of 12 months thereafter (in case of queries or re-filings). After this period, all copies of your documents are securely deleted from our systems. Physical copies, if any, are shredded.
You may request earlier deletion by contacting us at info@uniqueonlineservices.com.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention obligations)
- Withdraw consent for communications at any time
7. Cookies & Website Data
Our website does not use tracking cookies or analytics tools that collect personal data. We do not serve third-party advertisements.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated via our website. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
For any privacy-related queries or requests, please contact: